Privacy Policy

1. Introduction

Ubunzi Property España ("we," "us," or "our") is committed to protecting your privacy and personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website, services, or interact with us.

This policy complies with Regulation (EU) 2016/679 (General Data Protection Regulation - GDPR) and Spanish Organic Law 3/2018 on Personal Data Protection and Digital Rights Guarantee.

2. Information We Collect

2.1 Personal Information

We may collect the following personal information:

• Name, email address, and contact information
• Phone number and WhatsApp details
• Property preferences and requirements
• Nationality and residency information
• Financial information for mortgage applications
• Identification documents for legal compliance

2.2 Technical Information

We automatically collect certain technical information:

• IP address and location data
• Browser type and version
• Device information and screen resolution
• Website usage patterns and preferences
• Cookies and similar technologies

3. How We Use Your Information

We use your personal information for the following purposes:

• Provide real estate services and property recommendations
• Communicate about properties and services
• Process property transactions and legal documentation
• Arrange property viewings and negotiations
• Provide customer support and respond to inquiries
• Send marketing communications (with your consent)
• Comply with legal and regulatory requirements
• Improve our website and services

4. Legal Basis for Processing

Under GDPR, we process your personal data based on:

• Contract: To provide services you have requested
• Legitimate Interest: For business operations and communication
• Legal Obligation: To comply with Spanish and EU laws
• Consent: For marketing communications and cookies

5. Information Sharing and Disclosure

We may share your information with:

• Service Providers: Lawyers, notaries, banks, and property professionals
• Legal Authorities: When required by law or to protect rights
• Business Partners: With your consent for specific services
• Third Parties: Only with your explicit consent

We do not sell your personal information to third parties.

6. International Data Transfers

As a Spanish company serving international clients, we may transfer data outside the EU. We ensure appropriate safeguards are in place, including:

• Adequacy decisions by the European Commission
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent when required

7. Data Security

We implement comprehensive security measures to protect your personal data:

• SSL/TLS encryption for data transmission
• Secure data storage and access controls
• Regular security audits and updates
• Employee training on data protection
• Incident response procedures

8. Data Retention

We retain your personal data only as long as necessary for the purposes outlined in this policy:

• Active Clients: During our business relationship
• Property Transactions: 10 years for legal compliance
• Marketing: Until you unsubscribe or withdraw consent
• Legal Requirements: As required by applicable laws

9. Your Rights

Under GDPR, you have the following rights:

• Access: Request copies of your personal data
• Rectification: Correct inaccurate or incomplete data
• Erasure: Delete your personal data (right to be forgotten)
• Restriction: Limit how we process your data
• Portability: Receive your data in a structured format
• Objection: Object to processing based on legitimate interests
• Withdraw Consent: Withdraw consent for marketing

To exercise these rights, contact us.

10. Cookies and Tracking

We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie usage, please see our Cookie Policy.

11. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies.

12. Children's Privacy

Our services are not intended for children under 18. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child, we will delete it immediately.

13. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of any material changes by email or through a prominent notice on our website. Your continued use of our services after such changes constitutes acceptance of the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the Spanish Data Protection Agency (AEPD) at www.aepd.es.